We strive to fulfill and ship all orders within 3-5 business days. While we frequently process orders faster, please be aware that production times may extend during peak holiday seasons or based on the complexity of our current production schedule.

Because our products are uniquely crafted for you, we do not accept returns or exchanges on personalized items when given the incorrect spelling or font. If you encounter any issues with your order, please contact us immediately at sales@everlastingimpressionsco.com so we can work with you to find a solution.

Additionally, we cannot offer refunds for delays caused by the shipping carrier, as these logistics are beyond our control once the package leaves our studio. If you have a specific deadline, please email us before placing your order to confirm if your required date is achievable.

We do not physical proofs of the finished engraved or cut items prior to shipping. However, upon request, we are happy to provide a digital design proof for your review before we begin the production process.

We would love to hear from you. You can reach out by filling out the contact form on our website or by emailing us directly at sales@everlastingimpressionsco.com.

Yes! We welcome the opportunity to create unique custom designs. Please contact us to discuss your vision. Please keep in mind that a design fee may be applied depending on the complexity and time required for the custom work.

Currently, our shipping services are limited to the United States.

Yes, we offer local pick up in the Tampa Bay, Florida. To utilize this service, please select the "local pick-up" option during checkout. Once your order is prepared, you will receive an email containing the pickup address and specific instructions.

To maintain the natural integrity of the wood, we do not apply any chemical finishes or sealants to our boards. We do apply food grade conditioning oil and provide instructions for care and upkeep to keep your boards in good condition.